Q: Delivery and Carriage

There are three ways to deliver the bearings.
One is Express ,such as DHL, UPS, TNT, Fedex and SF .The charge of them is from US$ 10.0/KG to US$ 15.0/KG,if we pay the freight in China. It is most convenient because of door to door. This method is suitable to a few goods less than 20KGs.
Another is air parcel, you should go to airport to take the goods yourselves. The charge is cheaper than express, but you should pay the charges of Customs clearance and we should pay the charges of clearance of goods, these charges are fixed no matter what weight or volume it is. This method is suitable to the goods which are more than 100KG.
The last one is ocean shipping, it is rather cheap, and it will take about 15-30 days to the port if you are in the North America or the Europe.
In general, we deliver the samples by Express, such as DHL, UPS, TNT,Fedex, SF, and ship the goods of order by ocean shipping.

Q: Payment

We would like payment By Paypal Account, Bank Account, irrevocable L/C at sight or By T/T: 30% deposit, 70% balance before the shipment.

Q: Return Policy

To Our Valued Customer:

Thank you for your order. We make every effort to provide you with the best service and highest quality product possible.If you are not pleased with your purchase, you may return it for a full credit according to the conditions stated below.

In summary, we operate a 30 no hassle refund policy.

Plese adhere to the following procedure to ensure a smooth and speedy return process.

Items to be returned are subject the following:

Freight cost will not be refuned, except part is deemed to have a part or manufacturing defect.

All items must have a return authorization number before being returned.

All items must be in original packaging and original condition.We will not accept items that show signs of wear,installation, or use.

Returned items that are not sellable will be returned at customer’s expense.

Customer is responsible for all risk of loss and damage of products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as SF, UPS, Federal Express or DHL. This is for your protection as well as to ensure quick action on your return.

Lost Boxes – If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Refusing a Shipment – If we receive back a shipment that has been refused you will be charged shipping in directions (to and from you). No credit will be issued except against an exchange for other merchandise.

Damaged Merchandise – If a package has been damaged in shipping and it is evident that the tape, white plastic wrap or labels have been tampered with, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately at +8618963592618. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.

Q: Return Procedures

1. Please contact your BRG Parts Sales Representative by telephone or email.

2. Your Sales Representative will send you a Merchandise Return Label with a Return Authorization Number (BRG#).

3. Print this label and fill out your return address in the space provided in the upper-left corner of the label.

4. Mail package to the address that appears on the label.

5. Once your return is received and inspected, we will issue credit within five business.

If you have any question, please call us immediatedly at +8618963592618,or perfectbearing@perfectbearing.com.